Privacy Policy

Last updated: June 2026

Introduction

rustic-birch is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, postal address, and other contact details you provide when requesting quotes or making enquiries.
• Service Information: Details about your moving requirements, including origin and destination addresses, inventory descriptions, and preferred dates.
• Technical Information: IP address, browser type, operating system, referring URLs, and pages visited on our website.
• Communication Records: Correspondence between you and our team, including emails and form submissions.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide quotes and respond to service enquiries
• To coordinate and deliver moving services you have requested
• To communicate with you about your booking or enquiry
• To improve our website functionality and user experience
• To comply with legal obligations and protect our legitimate interests
• To analyse website usage and improve our services

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and communicating with enquirers
• Consent: Where you have given explicit consent for specific processing activities
• Legal Compliance: Processing necessary to comply with applicable laws and regulations

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Service Partners: Trusted partners who assist in delivering our services, such as storage facilities or international shipping partners, only as necessary to complete your requested service
• Professional Advisers: Legal, accounting, or insurance professionals when required
• Legal Authorities: When required by law or to protect our legal rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months, while customer records are retained for 7 years following service completion for legal and accounting purposes.

Your Rights

Under applicable data protection laws, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data in certain circumstances
• The right to restrict processing of your data
• The right to data portability
• The right to object to processing
• The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Transfers

If you request international moving services, your data may be transferred to countries outside the UK. In such cases, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

rustic-birch
47 Maple Street
London, W1T 4HQ
United Kingdom

Email: [email protected]